Please reach us at info@penylancountrylodge.co.uk if you cannot find an answer to your question.
Boarding drop-off & collection times are as follows:
· Monday, Tuesday, Thursday–Saturday: 9:00 am – 4:45 pm (closed 12:45 pm – 2:00 pm)
· Wednesday:9:00 am – 4:45 pm (closed 12:15 pm – 2:00 pm)
· Sunday:10:00 am – 4:45 pm (closed 11:45 am – 3:00 pm)
Daycare Opening Times and Bookings (after initial registration):
· Monday, Tuesday, Thursday – Saturday: 7:30am – 1:00pm and 2:00pm – 5:00pm
· Wednesday: 7:30am – 12:30pm and 2:00pm – 5:00pm
· Sunday: 7:30am – 8:30am, thereafter by appointment only (no extra charge) until regular opening: 10:00am – 12:00pm and 3:00pm – 5:00pm
Collections and drop-offs outside of these hours for both boarding and daycare are by prior arrangement only. Out-of-hours charges will apply, as detailed in clause 3.12 of our Terms and Conditions.
Penylan Country Lodge Kennels and Cattery provides pet services for clients from anywhere in the United Kingdom not just Newport and Monmouthshire.
We have clients coming from Carmarthen, Herefordshire, New Forest, Devon and even Sussex, we do not discriminate.
If you do not have transport we have 2 Licensed vans which we can use to collect and deliver your pets for their holidays with us. There is an additional charge for this service, contact reception for a quote.
Dogs – All dogs must be fully vaccinated against the following which must be administered as per the Vaccination Manufacturers guidance.
In addition, Bordetella (kennel cough) vaccination is compulsory under Monmouthshire County Council licensing requirements. This vaccine is not included in the standard “core” set, so you must specifically request it from your vet.
Please note: while we require kennel cough vaccination, no vaccine can offer complete protection. Due to the virus’s incubation period of up to 10 days (similar to colds or flu in humans) and the existence of multiple strains, it is still possible for a vaccinated dog to contract a different strain. This risk is beyond our control, but vaccination greatly reduces both the severity of illness and the likelihood of spread.
Cats – All cats must be fully vaccinated against:
Important: All vaccinations must be administered in accordance with the manufacturer’s guidelines, and an up-to-date vaccination record must be provided at check-in. For the safety and welfare of all animals in our care, we cannot accept pets who are not fully vaccinated.
For the purposes of boarding, “fully vaccinated” means that the manufacturer’s stated period for immunity to develop following vaccination has passed before your pet arrives at Penylan, and that the manufacturer’s recommended booster or revaccination date will not fall due or be exceeded at any point during their stay.
It is the owner’s responsibility to ensure that all required vaccinations are administered sufficiently in advance of the boarding date and remain fully in date for the entire duration of the stay.
Yes. All new canine clients must complete a daycare trial before they can be accepted for overnight boarding. The trial is charged at our standard daycare rate and gives both your dog and our team an opportunity to get to know each other before their first holiday with us.
The trial is an important introduction for your dog. They experience arriving at Penylan, spending time with us and, importantly, being collected and going home again. This helps them learn that being left with us is only temporary and can make a big difference to how confidently they settle when they return for their overnight stay.
It also helps us work out which part of Penylan is likely to suit them best. Just like choosing the view from your hotel room, our kennels offer different surroundings! Some overlook the fields and are quieter with less passing activity, while others have more of a garden outlook and plenty of hustle and bustle to watch. Some dogs love being right in the middle of everything; others are much happier somewhere peaceful.
Knowing this beforehand means we can choose the most appropriate area for your dog's individual personality, age and needs. For example, an older dog, a particularly nervous dog or a dog with certain health considerations, such as epilepsy, may benefit from a quieter, lower-stimulation area.
Most dogs require just one trial. However, if your dog is particularly nervous or stressed, displays concerning or aggressive behaviour, or we are simply not yet confident that they are comfortable with us, we may ask them to come back for one or more additional daycare trials before accepting an overnight stay. Additional trials are charged at our standard daycare rate.
Ultimately, the trial is about your dog's welfare and making their first proper stay safer, happier and much less daunting. It allows us to understand their individual needs and provide the most appropriate environment for them, while also ensuring the welfare and safety of the other animals in our care and our team.
Completion of a trial does not automatically guarantee acceptance for overnight boarding.
Absolutely. The welfare, safety, and happiness of pets in our care is our highest priority. Our team provides feeding, playtime, and attention every day. We also use CCTV and detailed care records to monitor your pet’s wellbeing. Many of our customers have been boarding with us for years and know how much we care for their pets.
Please see our Terms and Conditions section 8.2 if you haven't used our services before.
Yes — there is always at least one member of staff on site overnight. In fact, all of our directors live on the premises, so the site is never left unattended. This gives you peace of mind that your pet is safe and monitored around the clock.
This depends on the nature of the illness. For the safety of all animals in our care, pets with contagious conditions (such as kennel cough, stomach upsets, or skin infections) cannot be admitted until they are fully recovered.
If your pet has a non-contagious, managed condition (such as arthritis or diabetes), please discuss this with us before booking. We will work with you and your vet to decide if boarding is appropriate and how best to support your pet’s needs.
If your pet becomes unwell, we will always try to contact you first. If we cannot reach you quickly and treatment is necessary, we will authorise our trusted vets to treat your pet straight away.
You agree to cover any veterinary costs, medication, staff time, and transport fees. Your pet’s wellbeing will always be our top priority.
We provide a range of high-quality foods for both cats and dogs — our current list is available on our website. Please note that all foods are subject to availability and can be found in our Kennels and Cattery section of our website.
If your pet requires a specific diet, you are welcome to bring their own food with them. Please ensure we know exactly what it is and how it should be fed, so we can continue their diet consistently while they are here.
In a kennel environment, some pets can be more reluctant to eat or may need extra food to maintain their weight. By knowing your pet’s usual diet in detail, we can support them properly and make sure they remain healthy and comfortable during their stay.
All dogs staying with us are exercised twice daily in our secure paddocks (weather permitting). On days of heavy rain, we use our large gravel areas for safe exercise instead.
The length of time in the paddocks depends on your dog’s age, health, and breed, but is typically 5–15 minutes per session. This ensures they are stimulated, safe, and comfortable without over-exertion.
You can also book extra off-site country walks for an additional charge. These are available for dogs over 1 year old who do not have behavioural or medical issues that could place themselves or our staff at risk.
If your dog is not suitable for country walks, you can instead book 30 minutes of additional field time at the same rate, with a dedicated member of staff.
All additional activities are optional extras and do not replace the inclusive daily paddock sessions. They are subject to availability and environmental conditions.
Our priority is always your dog’s safety and wellbeing. As standard, dogs from different households are exercised separately in their own secure space.
However, if you specifically request social play, we can assess your dog’s temperament, health, and suitability. If we are confident it is safe, we may pair your dog with another compatible dog (or small group) for supervised play sessions in our fields.
This option is only available where it is in the best interests of all dogs involved, and is always closely monitored by our staff. If at any point we feel it is unsafe, your dog will continue to enjoy individual exercise sessions.
Yes, you are welcome to bring familiar items such as toys, blankets, or bedding to help your pet feel at home. Please note these are left entirely at your own risk, and we cannot accept responsibility for damage, loss, or injury caused by them.
When you make a booking, you’ll receive a booking confirmation which shows an estimated cost. This is based on the details you entered at the time of booking.
Final charges are calculated at the current daily rate at the time of boarding, as set out in our Terms & Conditions. This ensures fairness and consistency for all customers, as our published daily rates apply equally to everyone.
The balance is always confirmed and payable on collection of your pet.
Our current deposit requirements are:
The amount required will be confirmed when you make your booking. Deposits and advance payments are subject to our cancellation and refund terms.
When you receive your booking confirmation email, please scroll down to the Estimate Table below paragrah 5. This will show the the dates booked and deposit or advance payment that has been applied to your booking and any remaining balance estimate. It is important you read the whole email.
Please note that our booking system uses a standard automated message which cannot be changed after payment has been made. Your confirmation email will therefore always include the following wording:
Your booking is not confirmed until the required deposit has been received.
If your deposit/payment is shown on the Estimate, it has been received and applied to your booking. If you have paid and it is not shown in the table please reply to the message and let us know.
Just like with any service or purchase, the balance for your booking must be settled before your pet is collected. This is standard practice across the boarding industry and ensures fairness and consistency for all customers.
It’s very similar to how you wouldn’t leave a shop with your shopping before paying — the same principle applies here.