Kennels Boarding Tariff

Early Drop or Collection 7:00 am – 9:00 am (10:00 am Sundays)  - £6

Late Collection 5:30 pm – 6:30 pm (no collections 5:00 – 5:30 pm) - £6

Extra Early/Late Collection before 7:00 am or 6:30 pm – 8:30 pm (late includes Dinner) - £18

Drop or Collection During our Lunch - £6

For Weekend stays during peak periods (see Terms and Conditions, clause 3.4) there are a select number of kennels available at a fixed price. 

Weekend is defined as either Friday to Saturday or Saturday to Sunday in normal business hours. 

All weekend stays including the last weekend in November until Christmas are a set minimum rate. 

Weekend is defined as either Friday to Saturday or Saturday to Sunday in normal business hours. 

New Year Special rate applies for all two-day stays dropping off on New Year’s Eve with collection on New Year's day within business hours. 

Typically we don't hear the fireworks here, though we can't control the local residents. The last 3 New Years have had minor pops of distant fireworks which we mask with lovely music of Classic FM & we use calming aids to assist any nervous animals.

This rate includes a Director monitoring our guests until at least 1am or later depending on the distant pops.

24 Hour Heat Lamp for Cats -   £1.20

24 Hour Heat Lamp for Dogs -  £1.60

1 dog = £12

2 dogs (1 handler) = £18

2 dogs (2 handlers) = £20

3 dogs (2 handlers) = £22

3 dogs (3 handlers) = £28

1 XL dog (2 handlers) = £20

We offer a convenient door‑to‑door transport service for your pets. Prices cover one‑way journeys in our diesel vans with one staff member & up to 5 minutes at your door for handover. Return trips are charged as a separate one‑way leg.

One‑way travel time:

• Up to 10   min (local rate) ≈ up to 5   miles - £10 
• 11–20 min ≈ 5–10 miles - £25
• 21–30   min ≈ 10–15   miles - £35 
• 31–40 min ≈ 15–20 miles - £46
• 41–50   min ≈ 20–25   miles - £56
• 51–60 min ≈ 25–30 miles - £67
• Out of hours +£15 per trip*

Should your pet require treatment during their stay with us we will transport them to Marlows for £15 with upto 15mins  wait there, or if you would rather us take them to your normal vet this will be charged at our normal delivery rates + £10 for up to 15mins wait there. If the time time at the vet exceeds 15mins this will be priced at £5 every 15mins. 

Any out of hours trips will be charged according to the Dircetors time

If your pet needs a vet, we’ll try to call you first to agree the plan & costs. If we can’t reach you & treatment is needed, we’ll act in your pet’s best interests & get them seen. We usually pay the vet directly & add the value to your Penylan bill. If your pet is insured, some vets may do a direct claim to your insurer if you pay the excess—that’s up to the vet, not us. We can provide an invoice for you to claim.
 

We only claim on our insurance if something is due to our negligence. 

All medications are administered by senior, trained, staff member. These medications are recorded and logged as per Licensing requirements. They will be kept for 2 years. 

If your pet requires prolonged, more intensive care (more than twice per day) or care outside of normal working hours, we reserve the right to charge per every 15 minutes at £5. 

This service includes care for Brachiocephalic dogs, dogs with deep wrinkles, seasonal allergies and intensive ear cleaning to ensure their health and 

If your pet is found to have fleas or worms, this will put other animals staying with us at risk. Accordingly, we will isolate your pet which will incur a £50 surcharge.

As required by DEFRA & Licensing law, we must treat pets found to have parasites with an appropriate veterinary-prescribed medication this is charged at the vets current rate & associated transport costs.

For dogs will will also give them a flea bath charged according to time spent + cost of decontaminating the grooming room. 

• Spending extra time to comfort & reassure
• Hand-feeding if necessary
• Using calming aids such as herbal plug-ins £2.50 per day or CBD oil with lavender spray
• Housing them in quieter or more isolated kennels away from others
• Separating pets from a shared kennel if it becomes clear this would  improve welfare
• Other measures specific to your pet